pb77 Privacy Policy

1 Who We Are

pb77 ("we", "us", "our", "the Platform") operates the online betting and casino platform accessible at https://pb77.ws. pb77 acts as the data controller in respect of the personal data of all registered players and site visitors, meaning we determine the purposes and means by which personal data is processed.

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, you may contact the pb77 Data team by email at [email protected]. Please include "Privacy Request" in the subject line of your message so that it is directed to the appropriate team member promptly.

2 Data We Collect

pb77 collects and processes the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and government-issued identification numbers such as your Bangladesh National Identity Card (NID) number or passport number.
• Contact Data: Email address, mobile phone number, and residential address including division, district, and postal code within Bangladesh.
• Financial Data: Mobile financial service account details (bKash, Nagad, Rocket, Upay), bank account numbers, transaction records, deposit and withdrawal history, and account balances.
• Technical Data: IP address, device identifiers, browser type and version, operating system, screen resolution, and session log data generated during your use of the pb77 platform.
• Usage Data: Clickstream data, pages visited, games played, betting history, wager amounts, game session durations, and in-platform navigation patterns.
• Communications Data: Records of correspondence between you and the pb77 support team, including live chat transcripts, emails, and any formal complaints submitted.
• Marketing and Preference Data: Your stated communication preferences, promotion opt-in status, and records of your response to marketing communications where applicable.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless required to do so by law or by a specific responsible gaming intervention.

3 How We Collect Your Data

pb77 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically as you navigate the pb77 platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers, fraud risk scores from fraud prevention services, and payment confirmation data from payment processors including bKash, Nagad, Rocket, Upay, and affiliated banking partners.

4 How We Use Your Data

pb77 uses the personal data we collect for the following purposes:

• To create and manage your pb77 account, including verifying your identity and age in line with our 21+ requirement.
• To process deposits, withdrawals, and other financial transactions through your chosen payment method.
• To deliver the betting and casino services available on the pb77 platform, including personalising your experience based on your usage patterns and preferences.
• To detect and prevent fraud, money laundering, underage gambling, and other prohibited conduct as defined in the pb77 Terms & Conditions.
• To monitor responsible gaming indicators and apply responsible gaming tools where indicators of problem gambling behaviour are detected.
• To respond to customer support enquiries, complaints, and dispute submissions.
• To send account-related communications including transaction confirmations, security alerts, and policy update notifications.
• To send promotional communications, offers, and platform news where you have provided valid consent to receive such communications.
• To improve the performance, security, and features of the pb77 platform through analysis of aggregated usage data.
• To comply with applicable legal and regulatory obligations, including record-keeping requirements.

5 Legal Bases for Processing

pb77 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the pb77 Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including identity verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interest: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: Processing of data for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Sharing Your Data

pb77 does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited circumstances:

• Payment processors: Financial data is shared with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard solely to process your transactions.
• Identity verification providers: Identity and document data is shared with KYC service providers for the purpose of verifying your age, identity, and residency as required by our compliance obligations.
• Fraud prevention services: Technical and usage data may be shared with fraud detection partners to identify and prevent fraudulent activity on the platform.
• Game providers: Limited technical data (such as session tokens and player identifiers) is shared with game suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver their games on the pb77 platform. These providers do not receive your identity or financial data.
• Legal and regulatory authorities: pb77 may disclose personal data to law enforcement, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or lawful government request.
• Professional advisers: Personal data may be disclosed to legal, financial, or security advisers engaged by pb77 on a strictly need-to-know basis and subject to confidentiality obligations.

All third parties with whom pb77 shares personal data are required to handle that data in a manner consistent with this Privacy Policy and applicable data protection standards.

7 International Data Transfers

Some of pb77's third-party service providers, including game suppliers and KYC providers, may process personal data outside of Bangladesh. Where personal data is transferred internationally, pb77 ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that applied within Bangladesh, including contractual data protection clauses with the relevant third party.

If you have questions about the specific safeguards applied to any international data transfer involving your personal data, please contact us at [email protected].

8 Data Retention

pb77 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for a minimum of five years following account closure to satisfy regulatory record-keeping requirements.
• Financial transaction data: Retained for a minimum of seven years following the date of the transaction in line with standard financial record-keeping obligations.
• Support correspondence: Retained for three years following the resolution of the relevant enquiry or complaint.
• Marketing preference data: Retained until consent is withdrawn or until 12 months of inactivity, whichever occurs first.
• Technical and usage logs: Retained for up to 24 months for security monitoring and fraud prevention purposes.

Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9 Cookies and Tracking Technologies

pb77 uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device that help us operate the platform securely, remember your preferences, and understand how players use our services.

The categories of cookies used by pb77 include:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Performance cookies: Used to collect anonymous information about how players navigate the platform, which pages are visited most frequently, and where errors occur. This data is used to improve platform performance.
• Functional cookies: Used to remember your preferences such as language settings and display options, providing a more personalised experience.
• Analytics cookies: Used to measure the effectiveness of features, understand user journeys, and inform product development decisions.

Non-essential cookies are only placed on your device where you have provided consent. You may withdraw cookie consent or manage your preferences at any time via the cookie settings available on the platform.

10 Children and Minors

pb77 is strictly an adult platform. The services offered by pb77 are intended solely for individuals aged 21 years and above. pb77 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has created a pb77 account or provided personal data to pb77, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11 Marketing Communications

pb77 may send you promotional communications, including information about new games, special offers, seasonal promotions, and VIP program updates, where you have given consent to receive such communications at the time of registration or subsequently through your account settings.

You may withdraw your consent to receive marketing communications at any time by updating your preferences in the Notifications section of your pb77 account dashboard, or by contacting support at [email protected]. Withdrawal of marketing consent does not affect your right to continue using the pb77 platform or to receive essential account communications such as transaction confirmations and security alerts.

pb77 does not share your contact details with any third party for the purpose of that third party sending you marketing communications.

12 Security Measures

pb77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL (Secure Socket Layer) encryption on all data transmitted between your device and the pb77 platform.
• Encrypted storage of sensitive personal and financial data at rest, using industry-standard encryption protocols.
• Role-based access controls ensuring that only authorised pb77 personnel with a genuine need can access player personal data.
• Continuous network security monitoring and intrusion detection systems.
• Regular internal security reviews and third-party penetration testing of the pb77 platform infrastructure.
• Two-factor authentication available to all players and mandatory for platform administrators.

Notwithstanding these measures, no method of data transmission over the internet or electronic storage is entirely risk-free. pb77 cannot guarantee absolute security but commits to maintaining security standards that are consistent with industry best practice and to notifying affected players promptly in the event of any security breach that is likely to result in a risk to their rights and freedoms.

13 Your Rights

As described in the Player Rights section above, you hold a number of rights in relation to the personal data pb77 processes. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". Please include your full name, registered email address, and a description of the right you wish to exercise.

pb77 will respond to all rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period. Rights requests are processed free of charge in the first instance; however, pb77 reserves the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive.

We may need to verify your identity before processing a rights request in order to protect the security of your personal data. This may involve requesting a copy of a government-issued identification document.

14 Changes to This Policy

pb77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via email or via a prominent notice on the pb77 platform at least 14 days before the changes take effect.

The date of the most recent revision is shown at the top of this document alongside the version number. We encourage you to review this Privacy Policy periodically so that you remain informed about how pb77 protects your personal data. Your continued use of the pb77 platform following any update to this policy constitutes your acknowledgement of the revised terms.

15 Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise a data right, or wish to raise a concern about how pb77 has handled your personal data, please contact us at:

• Email: [email protected] (please use subject line "Privacy Request" or "Data Rights Request")
• Response time: pb77 aims to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 days.

If you are not satisfied with pb77's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or to seek redress through the courts. pb77 is committed to working constructively with any regulatory body investigating a complaint related to our data practices.